Refund Policy

Unused purchases

Unlocking a script or using its included AI writing attempts does not count as consuming an audio generation credit and does not change the refund amount rules below. A pending refund freezes new unlocks, AI requests and audio submissions from that payment; confirmed refunds revoke its remaining credits. Your saved words remain readable and manually editable.

You can request a full refund within seven days of a single-purchase payment or a monthly or annual membership charge if all generation credits granted by that particular payment remain unused. Credits currently reserved by a generation must be resolved before refund eligibility can be confirmed. The seven-day window runs from the payment time.

Monthly membership refunds

Within seven days of a monthly payment, the refundable amount is that payment’s actual amount minus the current standalone generation price for each successfully used credit, with a minimum refund of zero. At a monthly price of $19 and a standalone price of $9, using zero, one, two or three credits leaves $19, $10, $1 or $0 refundable respectively. Pending generations must finish before the final amount is confirmed. Contact support for a used-credit membership refund; approved partial refunds are processed through the original payment provider.

Once the payment provider confirms a full or partial refund, all remaining credits from that refunded payment are removed. Credits from separate payments that were not refunded are preserved. Failed or pending refunds are not treated as completed refunds.

Annual membership refunds

Within seven days of each annual payment, a full refund can be requested only when all credits across that payment’s 12 periods are unused and none are reserved. A request freezes that payment’s remaining credits and future monthly grants while the outcome is checked. Confirmed refunds revoke them; an explicitly failed refund releases the freeze. Used annual payments or requests after seven days require support review, without an automatic prorated-refund promise. Refunds and cancellation of future renewal are separate.

Used credits and delivery problems

Used-credit purchases, partial refunds and exceptional failures are reviewed by support. If generation finally fails before the first complete audio is delivered, its reserved credit is released. If a delivered file is missing, corrupt or materially inconsistent with the confirmed creation, contact us so we can investigate recovery or an appropriate refund. Do not make another purchase solely to fix a delivery error.

Subscriptions and refund status

Canceling renewal is separate from requesting a refund. Cancellation preserves the already paid period; it does not automatically refund it. A confirmed refund affects the credits associated with the original transaction, not unrelated purchases. A request or a pending refund is not a completed refund. Approved refunds are handled through the payment provider, and processing time depends on the provider and payment method.

How to request help

Use the available refund controls on your billing page or email [email protected] with your account email, order reference and a short description. Never send card numbers, passwords, secret keys or sign-in links.

This policy does not limit mandatory refund or consumer rights that apply in your jurisdiction.